Big11 Privacy Policy – Your Personal Data Protection

Big11 ("we", "Platform", or "company") takes our responsibility to protect every user's privacy seriously across all services offered on big11.vu. This Privacy Policy is crafted to ensure you fully understand how your personal information is handled from start to finish.

We understand that your trust is our most valuable asset. Without it, no relationship between big11 and our players can exist. That is why we do not take privacy lightly — it is not merely a legal requirement, but a core value that guides every operational decision we make.

This policy applies to all users of the big11 platform regardless of access method — whether via desktop browser, mobile browser, or the big11 mobile app. Any third-party services integrated with our platform are also subject to their own separate privacy policies.

Big11 collects the information necessary to deliver the best service, ensure platform security, and comply with applicable legal requirements. The following are the categories of information we collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, medical records, or your political or religious affiliations.

• Information you provide directly during account registration, identity verification, or when contacting customer support
• Information automatically generated when you use the platform, including server logs and cookie data
• Information received from our payment providers during financial transaction processing
• Information received from trusted third parties for identity verification or fraud prevention purposes

Every piece of data we collect has a clear and controlled purpose. big11 uses your information solely for the following:

• Create and manage your account, including identity verification and mandatory KYC processes
• Process deposits, withdrawals, and any financial transactions you make on the platform
• Send important notifications related to your account, including security alerts and transaction confirmations
• Provide more effective customer support when you contact the big11 team
• Detect and prevent fraud, money laundering, and platform abuse
• Comply with legal obligations and regulations applicable to big11 operations
• Improve the user experience based on usage patterns and feedback received
• Send promotional information and special offers — only if you have given consent to receive them

Big11 does not share your personal data with third parties for their own marketing or commercial purposes. However, there are specific situations where sharing information is necessary and legally justified:

• Service Providers: Payment processors, KYC service providers, and technical infrastructure partners that support big11's operations — all bound by strict confidentiality agreements
• Authorities: Law enforcement agencies, regulatory bodies, or courts where there is a legal obligation or valid court order
• Fraud Prevention: Fraud detection service providers that help protect the platform ecosystem from abuse
• Business Transfers: In the event of a merger, acquisition, or sale of big11 assets — users will be notified in advance and your privacy rights will continue to be protected.

In all data-sharing arrangements, big11 ensures that recipients are bound by data protection standards equivalent to or higher than our own. We do not permit service providers to use your data for their own purposes beyond the scope of services provided to us.

The security of your data is big11's top priority. We continuously invest in the latest cybersecurity infrastructure to ensure your information is always protected from unauthorized access, disclosure, or loss.

• All data transmitted between your device and big11 servers is protected by 256-bit SSL/TLS encryption — the same standard used by world-class banking and financial institutions.
• Data stored in our databases is protected with file-level and database-level encryption using AES-256 algorithms
• Access to members' personal data within big11 is restricted to staff who genuinely require it to carry out their duties
• The big11 platform undergoes regular security audits by independent third parties to identify and address any vulnerabilities.
• A 24/7 active monitoring system detects any suspicious activity or unauthorised access attempts.

Regarding retention periods, big11 stores your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Financial records are typically retained for a minimum of 7 years for compliance and audit purposes, while general usage data is kept for shorter periods in accordance with our internal data management policy.

Big11 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you on return visits and personalise your experience.

You can manage and delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect platform functionality and your experience on big11. Analytics and marketing cookies can be disabled without impacting core platform functions.

As a big11 user, you have clear rights regarding your personal data. big11 is committed to making it easy for you to exercise these rights without unnecessary obstacles. Contact our support team to submit any request related to your data rights.

The big11 platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from anyone under the age of 18. If we discover that an account has been registered by an underage individual, the account will be terminated immediately and all associated data will be deleted.

If you are a parent or guardian and believe your child has registered an account on big11, please contact us immediately so we can take the appropriate action. Child protection is a shared responsibility that we take very seriously.

Big11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements to how we manage user data. All amendments take effect as soon as the updated version is published on this page.

For material amendments — changes that significantly affect how we use your data — we will notify you via your registered email or through a prominent notice on the platform at least 14 days before the changes take effect.

The "Updated" date at the top of this document will always reflect the date of the most recent revision. Your continued use of the big11 platform after any amendments constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how big11 handles your personal data, our team is available every day around the clock.

• Support email: [email protected]
• Live chat: Available directly within the big11 platform after login, with responses typically within minutes.
• Email response time: Typically within 24 hours on business days
• For data access or deletion requests, please include "Personal Data Request" in your email subject line

We are committed to handling every privacy enquiry with care, professionalism, and within a reasonable timeframe. Your trust is our priority.